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Frequently asked questions

General questions

What kind of speeds does Viasat offer?

Viasat offers service speeds up to 25 to 150 Mbps in select areas. Speeds are "up to," are not guaranteed and will vary.Our goal is to ensure fast, reliable speeds for all our customers and our network management team is always working on ways to minimize the impact of network congestion.

Where can I find more information on Viasat internet service plans?

You can find more information on Viasat Internet service plans available in your area by calling us at 1-855-695-2690

Is Viasat's Unleashed plan truly unlimited?

Viasat's Unleashed plan offers Unlimited Data. If your data usage is trending to exceed the "typical usage" of a residential user on our network, you may have reduced priority during times of network congestion resulting in slower speeds. Typical usage currently means usage trending to not exceed 850 GBs in any 30-day period. The typical usage amount will vary based on network demands. Please visit www.viasat.com/legal for more details.

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The Viasat Unleashed plan comes with unlimited data. If at any time your data usage is trending to exceed the "typical usage" of a residential customer on our network, you may have reduced priority during times of network congestion resulting in slower speeds. Typical usage represents the data usage of 70% of residential customers on our network and is consistent with data usage trending below 360 GBs in any 30-day period. Customers trending to exceed the typical usage threshold should expect to receive about half of their normal service speeds depending on the extent of network congestion. Customers trending to use more data than 95% of all residential customers, which is consistent with data usage trending to exceed 850 GB of data usage in any 30-day period, may experience significantly slower speeds during congestion resulting in a substantial reduction in the performance of applications and video streaming.